Shipping Policy
SHIPPING POLICY
Below you'll find everything you need to know about how and when your order will be delivered:
Order Processing
Once your order is placed, we aim to process it within 1 - 3 working days.
Orders placed during the week are usually processed within 24 hours, while orders placed on a Friday evening or over the weekend may take a little longer to begin processing.
Delivery Time
After your order has been processed, it will be dispatched and sent on its way.
Our current average delivery time is 8 - 12 working days.
We know how important fast delivery is, and we’re working hard to get your items to you as quickly as possible while keeping things smooth and affordable.
Placing an Order
Ordering from Cool Off is quick and easy. Simply:
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Visit the product page and click the black "Add to Cart" button.
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Make sure you’ve selected the correct product variant (if applicable).
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Click “Proceed to Checkout” and enter your shipping details carefully.
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Confirm your address on the Shipping page. (Don’t worry—shipping is always free!)
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Proceed to Payment, where you’ll see a range of secure payment options.
Secure Payment Options
At Cool Off, all payment methods are protected with SSL encryption, ensuring a secure checkout experience. You can choose from:
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Credit/Debit Card (Visa, Mastercard, AMEX, Maestro)
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PayPal
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Klarna (Buy Now, Pay Later) – subject to availability in your region
Once your payment method is selected, click "Complete Order" and follow the on-screen steps to finalize your purchase.
If you experience any issues during the process, feel free to contact us—we're happy to help.
Shipping Your Order
We want you to start enjoying your new Cool Off product as soon as possible. That’s why we work with trusted fulfillment partners and aim to ship efficiently in batches to help keep our pricing fair and sustainable.
If you’d like your order dispatched as soon as possible, feel free to contact us directly at support@cooloff.store and we’ll do our best to prioritize your shipment.
Still have questions?
Reach out to us anytime—we’re here to help.